How can we help?
Have a question or need support? Our friendly team is here to help.
Already working with us?
Got any questions about your current plan or want to make any changes? No problem! Our team is on hand to make things easy.
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Thinking of working with us?
Whether you’re still exploring or ready to get started, we’ll help you find your perfect Virtual Assistant.
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Finance and billing
Got a question about your invoice, payment or anything else finance-related? Our team is here to help. Just drop us a message.
Contact finance support
Careers and opportunities
Interested in joining Virtalent or collaborating with us? We’re always on the lookout for talented new people.
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Media and press
Want any insights, interviews or comments from our team? Please get in touch with our PR team and we’ll get back to you as soon as we can.
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Why get in touch?
You're not just filling in a form.
You’re starting a conversation with a real person who’s here to listen, understand your needs and help you take the next step, no matter what that looks like.
You'll speak to a real person.
No chatbots. No scripts. A real conversation with an expert who understands the problems you’re looking to solve.
We'll help you get clarity.
Not sure what kind of support you need? No problem. Get in touch and we’ll outline your best options.
We'll tailor everything to you.
No one-size-fits-all packages. We’ll shape the support around how you work.
UK based, UK focused
Wherever you are, we're right there with you.
Our VAs are all based in the UK, so you’ll get clear communication, quick replies during business hours and support that works the way you do.
Questions? We've got answers.
Frequently Asked Questions
We try to make our service as simple and transparent as possible, but there's inevitably some areas that need a little more detail. Here are some answers to the most commonly asked questions.
How do I get started?
Book a free consultation call at a time that suits you.
It takes just 20 minutes and gives us the chance to get to know you, your business and your ideal VA profile.
Within 24 hours, we’ll match you with a hand-picked VA based on your requirements. You’ll then have the chance to meet them before getting started. Once you’re happy, we’ll get your VA support up and running.
How do I keep track of all the work my VA has completed?
Your VA logs their work in our client portal, which you can access anytime.
When they start a task, the timer runs. When they stop, the time is debited from your balance – giving you a transparent, minute-by-minute record.
How quickly can I get up and running with a Virtalent VA?
Almost immediately. After your consultation call, we’ll handpick your VA within 24 hours.
You’ll meet them shortly after and if you’re happy, we’ll get your VA in touch to begin support. The whole process usually takes just a few days.
Can I sign up without the consultation?
We’d love to save you time, but the consultation call is an important step.
In just 20 minutes, we’ll get to know your business and what you need, so we can match you with the ideal VA.
We don’t believe in leaving it to chance or algorithms – we believe in handpicking the best fit.
What makes Virtalent different from competitors?
We like to do things differently.
Some competitors may offer one or two of the benefits we provide, but none match all of them together.
See our How We Compare page for the full list of what sets Virtalent apart.
Why do I need to speak with my VA before signing up?
You’ll be working with your VA every day – often for years.
That’s why we give you the chance to connect first, to ensure the match is right. A quick 10–15 minute introduction call is all it takes.
What will my Client Success Coach do?
Your dedicated Client Success Coach is there to make sure you get the most out of Virtalent.
From review calls to software recommendations, they’ll provide ongoing guidance to help you and your VA work effectively.
Do you cater to more specific requirements?
Yes. Whether you need NDAs, out-of-hours support or VA training on your tools, we’ll adapt wherever possible.
Book a consultation call to discuss your specific requirements.
Do I need to sign up before being matched with a VA?
Not at all. After your consultation, you’ll receive a recommendation on the right VA for you.
If you’re happy, you’ll speak directly to the VA. Only then will you create your Virtalent account.
How do I work with my VA day-to-day?
You and your VA decide your communication rhythm.
In addition, you’ll always have access to a detailed time log in our Portal.
For account queries, your Client Success Coach is always on hand.
What tasks can my VA do?
Our VAs generally fall into three categories:
- PA/EA VAs – experienced in executive support.
- Marketing VAs – skilled in digital marketing, content and campaigns.
- All-rounders – versatile across admin, marketing, customer service, finance admin and more.
What tasks can my VA not do?
We can provide support for most business tasks, but there are limits. For example:
- Handling live chats or calls all day.
- Licensed/professional services like bookkeeping or payroll.
- Cold calling or bulk spam email campaigns.
- Very small one-off projects.
- Anything unlawful or inappropriate.
- If you’re unsure, just reach out or ask about this in your consultation call.
What measures are in place to ensure my data is secure?
Data protection is central to how we work.
Virtalent is Cyber Essentials certified and our VAs follow strict security protocols, including password-protected devices, up-to-date firewalls and encrypted WiFi networks.
We also recommend giving your VA access via a company email and cloud storage for extra control.
See our Data & Security page for details.
Is there a satisfaction guarantee?
Absolutely. All work is backed by our Satisfaction Guarantee. If you’re not happy with the work, we’ll either redo it free of charge or credit your account with the hours spent.
For details, see our Plans & Pricing page.